WordPress: Frequently Asked Questions

Below are answers to our most frequently asked questions related to our themes and the WordPress platform. If you're answer is not found below or in the themes documentation please submit a new support ticket.

Q. I want to make modifications to my themes CSS style, how do I do this?

We first recommend reviewing all the customizer options as you maybe able to achieve the desired changes via these settings. If you wish to make more advance changes to the theme CSS, this can be done via the 'Appearance' -> 'Custom CSS' option, or via editing the source files directly.

Q. Where can I find the unminified CSS and JS assets?

All SASS (CSS) and JS assets can be found in the themes '/src' directory. We use SASS for style-sheets, so any changes within these files must be compiled first before use within the theme. More information on SASS can be found on at http://sass-lang.com/.

Q. The Twitter Widget is not showing my latest tweets, how do I fix this?

Ensure you have correctly entered your 'Twitter API' details correctly. These details are cached for performance upto an hour after entry, so after re-entering your API credentials allow this cache to expire.

Q. Post images appear zoomed in and/or distorted, how do I fix this?

If you are installing the theme on a blog which already has content uploaded, you will need to regenerate your thumbnails so the theme can access the correct image sizes. This can be done via the 'Tools' -> 'Regen. Thumbnails' option. If uploaded images are too small in size, or use an aspect ratio which is different from the recommended these images may appear distorted. More information on recommended image sizes for the theme can be found in the 'Post Formatting' documentation section.

Q. How do I upload Author Avatar images?

Author Avatar images are managed via the Gravatar webservice. This associates an email address to an image, which is displayed within the theme for that particular author. More information on Gravatar setup can be found in the 'Theme Features' -> 'Author Avatars' documentation section. If you wish to use locally uploaded avatars then this can be achieved using the 'WP User Avatar' third-party plugin which can be installed via your WordPress dashboard.

Q. How do I integrate Google Analytics?

We recommend installing a third-party plugin to enable Google Analytics support as this will persist through theme changes. Plugins can be found and installed via the 'Plugins' section of the WordPress dashboard.

Q. How do I install the 'Ecko' plugin?

After activating the theme you will receive a message at the top of your WordPress dashboard prompting you to install the bundled plugins. This will guide you through automatically installing the plugins. If you have not received this message try disable and reactive the theme. Alternatively if you wish to manually install the plugin, you can find the plugin ZIP within the 'themename/inc/plugins/' directory.

Q. The Ecko Widgets and Ecko Shortcode menu is not present, how do I enable this?

Ensure that the included 'Ecko Plugin' is both installed and activated (See above). If you are using a child-theme, the 'style.css' file must contain the 'Author' and 'Text Domain' attributes as provided in the example child-theme.

Q. The demo import fails or provides an empty page after processing, how do I fix this?

This occurs when the import script runs into your host’s configured memory limit for PHP. If you have access to the php.ini file, you can manually increase the limit. If you are using shared hosting, the best alternative may be to consult hosting support as they may be able to temporarily lift the memory limit.

Q. I have found a bug or theme related issue, how do I report this?

If you have found a bug or theme related issue please submit a ticket on our support centre. Provide as much information related to the issue as possible, such as screen-shots, any present error messages, device/OS/browser used, and a link to your blog/website if relevant.

If you require any further assistance or have any questions be sure to let us know by submitting a new ticket, and we will be happy to assist.